Frequently Asked Questions
Everything you need to know about your PowerA gaming gear and orders.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.
What is the warranty policy for PowerA controllers?
Most PowerA products come with a 2-year limited warranty from the date of purchase, covering defects in materials and workmanship under normal use.
Are your controllers compatible with both PC and consoles?
Yes, our licensed controllers are designed to work seamlessly with their respective consoles (Xbox, Nintendo Switch) and are also plug-and-play compatible with Windows 10/11 PCs.
What is your return policy for electronics?
We offer a 30-day return window for products purchased directly from our store. Items must be in their original packaging and include all accessories to be eligible for a full refund.
How do I update the firmware on my device?
You can update your device firmware by downloading the PowerA Setup XP app from the Microsoft Store or checking our support page for specific driver downloads for your model.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and fast checkout experience.